Overview

The Supervisor of Maintenance and Operations (Facilities) provides a full range of maintenance services to all City of Kitchener facilities as well as arms-length and rental facilities.  This position directly supervises the work of maintenance trade staff, as well as outside contractors and oversees repairs and renovation projects and facilitates property management at a variety of locations across the City.

Responsibilities

• Directly supervises the work of Building Maintenance Generalist, Building Carpenter, Building Cabinet Maker, Facility Operator Aquatics and Student Labour positions with full responsibility for interviewing and selection, orientation and training, direction and guidance, and performance management.
• Supervises daily public pool operations, ensuring proper chemical balancing, water quality testing, and adherence to health and safety regulations. Responsible for ensuring routine maintenance of filtration and circulation systems, responds to operational issues, and ensures all pool facilities meet established standards for safe and efficient operation. 
• Provides leadership support to the Manager of Operations and Maintenance for broader initiatives and strategies.
• Provides continuity and coverage for peer-trade supervisor for work assignments and duties. 
• Gives direction and recommends action to all supervised staff on health and safety issues; ensures that the Occupational Health and Safety Act, its regulations, and other related legislation is followed. 
• Determines priorities for the maintenance section, schedules staff, and delegates assignments. Issues instructions, processes and procedures concerning methods and materials to be used. 
• Supervises all maintenance and renovation work being carried out by staff, external contract personnel, and additional divisional staff reporting directly to other supervisory staff; ensures high work standards and trades practices are followed.
• Implements an ongoing progressive technical training program for facilities maintenance/operations staff. Coordinates safety training with Health and Safety staff.
• Oversees ongoing building maintenance operating services and supply contracts as related to assigned portfolio. 
• Supervises and participates in a planned preventative maintenance program covering all disciplines in the management of all City facilities. 
• Supervises and ensures the efficient operation, maintenance and regulatory compliance of all facility life safety systems (eg. Fire alarm systems, Fire suppression systems, and Elevating devices) as well as general facility maintenance.
• Provides corrective and demand maintenance service, plus 24-hour emergency maintenance program. 
• Instructs staff regarding work assignments, requirements, materials, and work procedures. Coordinates maintenance work in each building to minimize disruption to occupants and ensure safe operating procedures. Performs work inspections and takes corrective and/or disciplinary action as required to ensure work is carried out safely and as planned. 
• Performs cost benefit analysis, job costs, and estimates for improvements, additions, or renovations to systems, as well as maintenance and renovation projects. Prepares current and medium-term operations plans.
• Collaborates with project teams to assess, review, and recommend specifications for complete building envelope and infrastructure components, ensuring all design elements and construction plans align with Facilities Management (FM) standards, operational needs, and long-term asset sustainability.
• Liaises with various Ministries and other authorities, including Ministry of the Environment, Ministry of Health, Public Health Inspectors, Electrical Safety Authority, Technical Safety Standards Association, as well as Building and Fire staff regarding applicable legislation, standards, and codes.
• Performs other duties as assigned. 

Education

• Minimum 3-year degree or diploma in a related field

Experience

• Minimum 4 years of related experience

Skill Equivalency (if applicable)

• 2-year diploma (or 2 year Specialized post-secondary program ie. Red Seal Trade) with minimum 7 years' related and relevant experience

Additional Requirements

• Possession of valid Ontario Certified Pool Operator (CPO) certification, or the ability to obtain certification within an established timeframe to ensure compliance with provincial standards for public pool operation and safety.
• Required to participate in emergency response on call rotation with management staff.
• Valid MTO Class "G" driver's license in good standing
• Must be reliable with a good attitude and employment record.

Knowledge, Skills, and Abilities

• Working knowledge of life safety systems, mechanical, HVAC, electrical, and facility building and pool control systems; irrigation systems; pool filtering, chemistry and mechanical systems; security systems; current building technology and practices; building management systems and procedures; administrative policies and procedures; local municipal by-laws; as well as provincial and Federal legislation.
• Demonstrated ability to deliver exceptional customer service in a fast paced public environment
• Proven conflict resolution skills, including the ability to deescalate situations and address staff or patron concerns. 
• Knowledge of and skill in construction practices and techniques; project management and contract administration; property management; supervision across multiple disciplines; problem solving in real life scenarios' overseeing the work of and negotiating with contractors and tradespersons.
• Ability to perform readings for and to maintain detailed related records in accordance with legal requirements.
• Ability to write comprehensive technical reports dealing with building automated control systems and mechanical operating equipment as well as building operations, maintenance and procedures manuals for all major City facilities. 
• Ability to read various technical submissions such as air balancing reports, wiring schematics for mechanical equipment, and architectural, electrical, and mechanical drawings.