Overview

This position is temporary for approximately 15 months

Operating for over 150 years, the Kitchener Market is one of the oldest farmers markets in Canada. We have a diverse series of vendors offering fresh produce, prepared foods, handcrafted goods and more. 

The Supervisor of Kitchener Market Operations will be responsible for the logistics associated with day-to-day business operations at the Kitchener Market.  We are looking for someone with a strong commitment to visitor experience, customer service and operational efficiency.  

Responsibilities

• Directly supervising the work of the Program Assistant, Building Maintenance Custodian, Event Attendant (Kitchener Market), Cleaner (Kitchener Market), Parking Attendant (Kitchener Market) and managing staff scheduling 
• Overseeing the day to day building maintenance, custodial, security, and parking operations; including the execution of the Saturday Market and weekday program and rental operations 
• Leads vendor management from onboarding to offboarding, ensuring vendors are adhering to market policies and practices, and escalating to manager where appropriate. 
• Oversees vendor payments in collaboration with program assistant. 
• Supports successful delivery of high-quality on-site programming, supporting program coordinator in fulfilling operational and logistical aspects of market-led programs 
• Responding to urgent facility and operational issues (e.g.: vandalism, equipment failure, security concerns etc.).  
• Developing and ensuring compliance of health and safety procedures specific to the Kitchener Market, including management of vendor insurance, business licences and other certifications as appropriate.
• Ensuring the maintenance and management of the facility are kept within appropriate regulatory and risk management standards i.e. inspections, licenses etc.  
• Responsible for developing and maintaining a high quality of customer service to ensure a consistently excellent guest experience. 
• Leads training of front-line staff to ensure all staff are trained, educated and equipped to provide excellent guest and vendor service. 
• Responsible for overseeing alcohol inventory management and alcohol controls.  
• Performs other related duties as assigned.

Education

• Minimum 2-Year diploma in a related field. 

Experience

• Minimum 2 years of related experience in hospitality, events management or an equivalent program operations role. 
• Proven leadership experience.  
• Experience supporting event or public program related logistics. 
• Experience working with a diverse range of small businesses, entrepreneurs and other stakeholders.
• Experience overseeing budgets, contracts and invoicing processes.  
• Experience working licenced events/hospitality environment an asset.  

Additional Requirements

• Ability to work the following schedule: Tues-Sat (including early Saturday mornings) and some evenings and weekends
• Smart serve certified or able to procure prior to employment. 
• Reliable with a good attitude and employment record.

Knowledge, Skills, and Abilities

• Proven collaborative project planning skills and be committed to working within a cooperative team environment. 
• Strong interpersonal and conflict resolution skills to work effectively with staff, vendors and customers and communicate effectively both verbally and in writing.  
• Highly developed organizational, time management and problem-solving skills to manage multiple tasks with potentially shifting priorities.  
• Proficient in the use of personal computers and Microsoft Office Suite, and comfortable learning vendor and staff management systems (SAP, RecStaff & Activenet).  
• Be able to present as an ambassador for the market and it’s role as an inclusive, multi-use community hub
• A proven ability to support and project the core values of trust and respect, collaboration, and change and growth, as well as our leadership traits, which are reflected in employees who: 
  • Lead by example and expect the same of others;  
  • Recognize accomplishments;  
  • Collaborate with others to realized shared outcomes;  
  • Enable others to be their best;  
  • Look beyond today