Overview

The Parts and Inventory Associate provides front-line customer service and is responsible for picking, issuing, and storing parts; processing claims; maintaining inventory; shipping and receiving and maintaining documentation and records.

Responsibilities

• Sources non-inventory parts utilizing a combination of customer request information, electronic (internet) searches and supplier provided written materials.
• Orders, receives, and verifies shipments of both inventory and non-inventory supplies, equipment, tools and parts while ensuring that minimum stock levels are maintained and appropriate for current demand patterns.
• Utilizes existing supplier contracts for inventory part purchases while making efforts to reduce lead times and cost for non-contract purchases.
• Makes arrangements for the return of damaged goods or those that do not conform to purchase specifications. 
• Issues inventory to user groups using the SAP inventory system. 
• Distributes stock and parts at the counter, in the warehouse, throughout the operations centre, and in the outside compound. 
• Receives orders from private contractors, assembles required stock, and issues water heaters for City contracts, and documents through work orders. 
• Maintains current Material Safety Data Sheets (MSDS) for any inventory, as required and distributes to user department if needed.  
• Schedules and arranges shipments locally and throughout North America. 
• Places stock in assigned locations, performs perpetual inventory checks (cycle counting) as directed and investigates stock discrepancies (including participation in annual physical inventory).
• Performs counter and related duties as directed. 
• Helps maintain stores area in a neat and orderly fashion. 
• Performs other related duties as assigned.

Education

• Minimum Grade 12 diploma or equivalent. 

Experience

• Minimum of 2 years stores/stockroom/ inventory experience preferably in automotive parts, natural gas parts, water utility parts, hand tools and/ or safety supplies. 

Skill Equivalency (if applicable)

Additional Requirements

• Valid Class G driver’s license and acceptable driving record to operate equipment and must be able to provide Drivers Abstract at your own expense as a condition of employment. 

Knowledge, Skills, and Abilities

• Ability to operate a forklift and be willing to obtain certification within 6 months.
• Ability to lift up to 70 lbs using material handling equipment, as required.
• Ability to use a personal computer and the internet as well as Microsoft Office, Excel, SAP and Flint software packages and have computer based inventory experience. 
• Must be a customer service focused individual who is always looking for ways to help reduce cycle times while assisting staff across the city as well as their team members within stores.
• Able to work with a minimum of supervision and have a customer service focused attitude.
• Ability to work a hybrid shift (Afternoon shift in Spring, Summer and Fall 3pm to 11pm, Night Shift in Winter 10pm to 6am).
• Reliable with a good attitude and employment record.