Overview

This role provides day-of-event support, including event execution, troubleshooting, and direction to casual event staff. Event Leads function as direct support to the full-time Event Coordinators to ensure exceptional service and the successful execution of event plans. Event planning is the responsibility of the Event Coordinators, while the Event Lead supports the delivery of all aspects of event logistics.

This position offers a flexible schedule to accommodate special events, including evenings, weekends, and statutory holidays. Shifts may be up to 12 hours in duration. We value your ability to adapt and look forward to welcoming you to our team.

Responsibilities

• Executes event plans and coordinates activities of casual event staff.
• Acts as point of contact for external rental customers, or event partners.
• Assists vendors, crafters or sellers to support the successful execution of events/activations.
• Acts as first point of contact for casual event staff including assigning work areas.
• Checks facility prior to event; reports problems to appropriate staff and communicates information to supervisor.
• Monitors staff during events.
• Relieves casual event staff during scheduled breaks.
• Resolves issues that involve set-up, execution, customer service, and escalates to the event coordinator as appropriate.
• Reviews event set-ups to ensure alignment with event plans, accessibility requirements, and operational readiness, and resolves issues as required.
• Knowledge of and confidence in enforcing Municipal Alcohol Policy, City policies, procedures, and guidelines while monitoring guests and visitors during performances, events, and rentals.
• Recognizes and takes action to correct and/or report customer service concerns, incidents, problems and emergencies; and contacts supervisor, security, or emergency personnel as required.
• Effectively resolves customer concerns and complaints or refers them to the supervisor as appropriate.
• Communicates event instructions and customer needs from the supervisor to frontline event staff.
• Collects facility event occurrences reports from staff and submits forms to supervisor.
• Provides instruction or direction to patrons in case of emergency.
• Answers event and facility-related questions and directs patrons to service areas.
• Performs safety checks and audits as required, including pre-event and post-event assessments.
• Performs other related duties as assigned.

Education

• Minimum Grade 12 diploma or equivalent. 

Experience

• Minimum 6 months of event‑related experience providing exceptional customer service in a fast‑paced, public‑facing environment.

Additional Requirements

• Hours of Work: Available to work various hours to accommodate the special events schedule including evenings, weekends, and holidays as required. 

Knowledge, Skills, and Abilities

• Strong customer service skills.
• Willing to work in a team environment.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Able to perform the physical requirements of the position, including lifting up to 25 lbs. and standing or walking for prolonged periods.
• Reliable with a good attitude and employment record.