Overview

We are seeking a customer-focused and detail-oriented Box Office Attendant to join our team. This role is responsible for selling tickets to events, processing ticketing orders, and providing exceptional service to patrons. The ideal candidate will be enthusiastic, organized, and comfortable working in a fast-paced environment.

Please note that this is a part-time position that consists of only 1–2 weekday daytime shifts per week available. This role is ideal for candidates seeking minimal hours and who have flexible availability.

Hours of work include weekday daytime hours, with evenings and weekends coverage as needed up to 24 hours per week.

Responsibilities

• Accurately and efficiently enter customer information into the computerized ticketing system, processing ticket orders and issuing tickets in person and occasionally by phone.
• Process ticket transactions with a high degree of accuracy using the ticketing platform.
• Provide clear and helpful information regarding events, seating options, pricing, and venue policies.
• Handle cash, debit, credit, and other forms of payment securely and in accordance with established procedures.
• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and courtesy.
• Manage will-call services and assist with guest list coordination on event days.
• Maintain accurate transaction records and reconcile sales at the end of each shift.
• Issue receipts, process refunds, and provide appropriate change as required.
• Assist customers with mobile ticket access and troubleshooting.
• Resolve ticketing discrepancies when possible, escalating to a supervisor when necessary.
• Support general box office operations and administrative duties as required.
• Perform other related duties as assigned.

Education

• Minimum partial secondary school education

Experience

• Minimum 1 month cash handling experience.
• Previous experience in a box office, retail or customer service role is preferred.

Additional Requirements

• Hours of work include weekday daytime hours (Monday to Friday between 10am to 4pm) and evenings/weekends as required up to 24 hours per week.

Knowledge, Skills, and Abilities

•    Strong communication and interpersonal skills. 
•    Proficiency with ticketing software and basic computer applications. 
•    Ability to handle cash and perform basic math functions.
•    Able to deal with customers tactfully and effectively in a fast-paced, ever-changing work environment
•    Have the ability to support and project values compatible to the organization and participate as an effective team member
•    Able to communicate clearly with customers and answer questions in a timely and accurate fashion
•    Proficient on a computer
•    Reliable with a good attitude and employment record.